Delivery Time

PS: If your country is not above and you are not sure whether your country delivery time, please contact us to confirm)

SHIPPING POLICY

SHIPPING STATUS

We try our best to send out your packages on time after you check and confirm the Qc! That means all confirmed orders received before 6pm (UTC/New York time) on a business day will be shipped out that same day! Otherwise, your order will be shipped the next business day. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.

DELIVERY TIME

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. COCOSHOES is not responsible for any delays caused by the carrier, especially during high-volume periods. COCOSHOES can never guarantee a delivery date.

If you are not home to accept your package, you can calling and detailing the steps for arranging re-delivery or picking up your delivery at the local post office by yourself.

If you have not received your package within 35 business days (all other countries) of placing the order, email cocoshoes2011@gmail.com / Message Whatsapp: +852 6432 957 with your Full Name and Order Number and we'll look into the matter immediately!

Please get in touch by simply clicking the icon which can be located at the bottom right corner of the page. Make sure to have your details at the ready.