Payment

Coco Shoes丨Payment FAQs

1. Which payment methods do you accept?

We accept all major cards such as Visa/Master/AE/JCB

Gift cards and prepaid cards not available using 

You can also pay using Zelle / Cash App / Transfer and PayPal

Please note these are available to selected countries.

Zelle and Cash App(Only using USA)

PayPal(USA not available)

2.Why has my card declined?

We're extremely sorry if you've experienced some trouble at the payment stage. This usually happens if there is something wrong with the information provided at checkout. This could be due to one of the following reasons:

The billing name/address doesn't match the cardholders.

Some of the payment info is incorrect.

You have tried to place a high volume of purchases in a short space of time.

You have used multiple devices/emails .

You have insufficient funds on the card you are attempting to use. 

If you think that none of the above apply to you, then please try to checkout using Zelle/ Cash app / Paypal as this is usually verified.

3.Why is my order always in Order processing?

Cross-border transaction, Bank will review and sometimes reject the transaction because of the products.

Highly recommend try to checkout using Zelle/ Cash app / Paypal as this is usually verified.

4.Can I view prices in my local currency?

Site defaults USD however if you click the USD icon in the top right corner, you can pick a different currency. 

If you’re brows using Personal Mobility Devices, you can do this by clicking the icon in the top right corner then clicking $ USD. 

Please note sizes will always remain in brand official format regardless. 

By changing the currency，Everything remains the same except the price.

Please get in touch by simply clicking the icon which can be located at the bottom right corner of the page. Make sure to have your details at the ready.

You can also check FAQs to see how else I can help by following this link here.

Coco Shoes more than thousands of shoes styles, We only sell best reps shoes.